Terms & conditions

 1. GENERAL PROVISIONS

1.1. These online purchase-sale rules (hereinafter referred to as the "Rules") define the mutual rights and obligations of the Seller (UAB Pupis ir Šmupis) and the Buyer (a natural or legal person) purchasing goods in the online store (hereinafter referred to as the Online Store) at www.balti.love, the terms for the delivery and return of goods, the responsibilities of the parties, and other conditions related to the purchase of goods.
1.2. Buyer - a natural or legal person who, according to the laws of the Republic of Lithuania, has the right to enter into transactions in their name, as well as duly authorized representatives of such persons. By confirming these Rules, the Buyer confirms that they have the right to purchase Goods in this Online Store.
1.3. The Buyer must familiarize themselves with the Rules before using the services of this Online Store and confirm their agreement with them each time an order is placed. The Seller assumes no risk or responsibility and is unconditionally released from it if the Buyer has not familiarized themselves with the Rules, even though they had the opportunity to do so.
1.4. These Rules, together with the Buyer's confirmed order, become the purchase-sale agreement concluded between the Buyer and the Seller, which is a legally binding document for both parties. The agreement is considered concluded when the Buyer forms a goods order in the Online Store, confirms it after familiarizing themselves with the Rules, and receives an email confirmation from the Seller that the order has been accepted.
1.5. By this purchase-sale agreement, the Seller undertakes to transfer the goods to the Buyer as their property, and the Buyer undertakes to accept the goods and pay the agreed price for them.
1.6. The Seller has the right to change, amend, or supplement the Rules at any time, considering the requirements established by legal acts. The provisions of the Rules valid at the time of order placement shall apply to the Buyer's order.
1.7. If the Buyer disagrees with the new version of the Rules, amendments, or changes, they have the right to refuse them, provided that they lose the right to use the services of the online store.

2. GOODS

2.1. The goods sold in the Online Store are new unless explicitly stated otherwise. Prices of goods are presented in Euros, including VAT. The delivery cost is calculated during the order formation and indicated as a separate line.
2.2. The Seller undertakes to sell goods that comply with the requirements set by the legal acts of the Republic of Lithuania. The goods are sold in good quality, suitable for use according to their intended purpose, complete, properly packaged, and labeled.
2.3. The Seller ensures that the specifications, photos, and other related information about the goods in the Online Store are as accurate as possible but does not guarantee that the color, shape, or quality of the goods will meet the Buyer's expectations.
2.4. The Seller has the right to change the information at any time without prior notice.
2.5. All goods presented in the Online Store are available (EXW) unless explicitly stated otherwise.
2.6. If the ordered goods are no longer available and cannot be ordered from suppliers, the Buyer will be promptly informed by email or other means, and the execution of such an order will be terminated.
2.7. Before using the goods, the Buyer must read their instructions and use them only according to the procedure, conditions, and safety requirements specified in the instructions.
2.8. When the Buyer requires goods with additional accessories, modified characteristics, or additional services, each case is discussed separately with the Seller.

3. PURCHASE OF GOODS

3.1. The Buyer, after selecting the desired goods in the Online Store, choosing the payment and delivery method, familiarizing themselves with these Rules, and confirming them in the respective box, confirms the order.
3.2. The Buyer collects the ordered goods at the address specified on the checkout page. The goods from a single order can be shipped to only one address.
3.3. Upon receiving the Buyer's order and provided there are no restrictions on the ordered goods, the Seller confirms it by sending an email to the Buyer's provided email address.
3.4. Once the order confirmation is received by email, the order cannot be canceled unless explicitly agreed upon by both parties.
3.5. The goods will be shipped only after full payment for the order has been received.
3.6. Once the order is prepared, the Seller sends a notification to the Buyer that the fully paid goods are being shipped to the Buyer.
3.7. All additional taxes, including but not limited to customs duties and/or other charges related to the goods, are the responsibility of the Buyer.
3.8. By entering into the Agreement, the Buyer agrees that an order confirmation and an invoice will be sent to the email address provided at the time of purchase.

4. PAYMENT. DELIVERY AND COLLECTION OF GOODS.

4.1. The Buyer pays for the Goods using online banking services (Montonio Finance UAB).
4.2. When making payments via banks, the Buyer uses third-party services. The Seller is not responsible for any actions or inactions of such third parties and any consequences that may arise from them.
4.3. Payment is considered completed when the full amount due is received and credited to the Seller's bank account.
4.4. The order will only be processed after the payment for the goods and their delivery (transportation) is received, and from that moment, the delivery term of the goods is calculated.
4.5. The Buyer, choosing online banking payment options, must confirm the payment transfer within 24 (twenty-four) hours after pressing the “Pay” button. If the payment transfer is not confirmed within this period, the Seller has the right to consider that the Buyer has refused to enter into the Contract and cancel the order.
4.7. The Buyer agrees to pick up or receive the goods themselves, and if they are unable to do so, they must designate another person to collect the goods on their behalf. In this case, the name, surname, and phone number of the person collecting the goods must be provided in the "Payer's comment" box.
4.8. The Buyer, when choosing courier services, agrees to specify the exact delivery address. Orders are delivered throughout Lithuania, except for the Curonian Spit. The exact delivery price depends on the weight and price of the ordered goods. Goods are delivered by the Seller or an authorized representative (courier).
4.9. If courier services are selected, the goods are delivered to the address specified by the Buyer in the "Goods delivery and collection" section within the indicated deadlines. These deadlines are provisional and do not apply when the required goods are out of stock in the Seller's warehouse, and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller agrees to contact the Buyer immediately and agree on the delivery conditions of the goods.
4.10. Delivery is considered completed when the Goods are handed over to the Buyer at the address specified by them, regardless of whether the Goods are received by the Buyer themselves or by any other person designated by the Buyer. Ownership of the Goods transfers to the Buyer at the moment the Goods are handed over.
4.11. If the goods are not delivered on the scheduled delivery day, the Buyer must inform the Seller.
4.12. If the Buyer unjustifiably refuses to accept the ordered goods or part of them during delivery, the Buyer must cover any real costs incurred by the Seller in relation to the contract and/or delivery costs.
4.13. The Buyer or their representative must check the goods' packaging upon receiving the goods. If there is any damage to the packaging that could affect the quality of the goods, the Buyer has the right to refuse to accept the goods and/or request the Seller to replace the goods with quality ones.
4.14. When goods are delivered by a courier, the Buyer must check the condition of the shipment. If damage to the shipment's packaging is found, the representative of the courier service provider must fill out a special shipment inspection report with the Buyer or their representative, specifying the damage found.
4.15. If the Buyer or their representative accepts the shipment and signs the data collector or paper delivery confirmation from the courier service provider without comments, it is considered that the goods have been delivered in an undamaged package and any additional services indicated in the data collector or paper delivery confirmation have been properly performed.
4.16. If the Seller is unable to deliver the ordered goods to the Buyer, they will offer the Buyer a similar product or a later delivery date. If the Buyer does not wish to receive a similar product, the Seller will refund the money to the Buyer within 5 business days.

5. PRODUCT QUALITY, RETURNS, AND WARRANTIES

5.1. The Seller guarantees to the Buyer that the goods sold meet the terms of the contract, and at the time of entering into the contract, there are no hidden defects in the goods known to the Seller that would prevent the goods from being used for their intended purpose or the purpose for which the Buyer intended to use them.
5.2. The Seller is not responsible for defects that arise because the Buyer violated the rules for using or storing the goods, or due to the fault of third parties or force majeure.
5.3. The Buyer must check the packaging, quantity, quality, assortment, and completeness of the goods within 14 (fourteen) days from the moment of delivery. If the Buyer does not file any complaints within the specified period, it is considered that the goods have been delivered in proper packaging, and the quantity, quality, assortment, and completeness meet the contract terms. If any discrepancies or defects are found within the specified period, the Buyer must immediately notify the Seller.
5.4. A physical person purchasing goods for non-business, commercial, craft, or professional purposes (for consumption purposes) may exchange or return quality goods within 14 days from the date of delivery without stating a reason. Such a physical person Buyer has the right to cancel the purchase-sale contract within this period by properly completing the standard cancellation form approved by the Government of Lithuania or its authorized institution: [https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9] and sending it to the Seller’s registered address or via email at lukas@balti.love. In the form, the Buyer must specify the product they wish to return and its order number. The goods must be returned to the Seller without delay, no later than 14 days from the notification of the cancellation. The Buyer must cover the direct return costs (e.g., postal, courier). Money paid under the cancelled contract will be refunded to the Buyer within 14 days after the Seller receives and evaluates the returned product. The money will be refunded using the same method the Buyer used to pay unless otherwise agreed.
5.5. The Buyer has the right to exchange purchased goods for analogous goods of different sizes, shapes, colors, models, or completeness within fourteen days from the date of delivery. If a price difference occurs when exchanging goods, the Buyer must settle the difference with the Seller. The time and place of the exchange will be agreed with the Seller.
5.6. If the Seller does not have suitable goods for exchange, the Buyer has the right to return the goods to the Seller and receive a refund for them. The request for replacement will be fulfilled if the goods have not been used, damaged, retain their consumer qualities, and have not lost their marketable appearance, and the Buyer has proof of purchase from the Seller. The goods must be returned to the Seller without delay, no later than 14 days from the cancellation notice. The Buyer must cover the direct return costs (e.g., postal, courier). Money paid for the cancelled contract will be refunded to the Buyer within 14 days after the Seller receives and evaluates the returned product. The money will be refunded in the same way the Buyer originally paid unless otherwise agreed.
5.7. The Buyer has the right to claim for defects in the sold goods if they were discovered within the manufacturer’s warranty period. If the warranty period is not specified for the goods or if the warranty period is shorter than two years, and defects are found after this period but within two years from the delivery date, the Seller is responsible for the defects if the Buyer proves that the defect occurred before the goods were delivered or was caused by circumstances that occurred before the delivery for which the Seller is responsible.
5.8. The Buyer who purchased goods of inadequate quality has the right to choose and request:
5.8.1. That the Seller removes the defects free of charge within a reasonable period or compensates the Buyer for the costs of repair if the defects can be corrected;
5.8.2. That the goods, described in the contract by type, be replaced with goods of acceptable quality, except in cases where the defects are minor or caused by the fault of the Buyer;
5.8.3. That the purchase price be correspondingly reduced;
5.8.4. The contract be cancelled and the Buyer demand a refund of the paid price when the sale of goods of inadequate quality is a fundamental breach of the contract. The Buyer has no right to request contract cancellation if the defect is minor. If the Buyer cancels the contract due to defective goods, the Seller must refund the paid price within 14 (fourteen) days after the goods are returned. If only part of the goods are returned, delivery costs will not be refunded.
5.9. All products are subject to the manufacturer's warranty periods. The warranty period is specified in the warranty card or another document provided to the Buyer.
5.10. If the product breaks down during the warranty period, the repair will be free of charge. For warranty repairs, the Buyer can contact +370 65869837 on weekdays from 8:00 AM to 5:00 PM. When submitting the product for repair, the Buyer must provide a valid warranty card and proof of purchase (invoice, payment document).
5.11. When returning goods, the following conditions must be met:
5.11.1. The returned product must be in its original packaging, with authentic labels, protective bags, and the same accessories as when it was sold.
5.11.2. The product must not be damaged or used by the Buyer (except in cases where defective goods are being returned).
5.11.3. The product must retain its marketable appearance (labels intact, protective film not peeled off, etc., except when returning defective goods). Changes to the packaging appearance that were necessary to inspect the received goods will not be considered as significant alterations to the product's appearance.
5.11.4. The returned product must be in the same complete set as the Buyer originally received. Any gifts received with the product must also be returned.
5.12. After receiving and evaluating the goods, the Seller determines their value. The Buyer is responsible for the reduction in the value of the goods due to actions that were not necessary to determine the goods’ nature, features, and functioning. The Seller has the right to unilaterally reduce the amount to be refunded to the Buyer proportionally to the decrease in the value of the goods.
5.13. The Seller has the right to refuse to accept returned goods if the Buyer violated the conditions for returning the goods. The Buyer is obligated to compensate the Seller for any losses incurred, and the Buyer will not be refunded.
5.14. Goods can be exchanged or returned at the company’s office or another location agreed upon with the Buyer, and in the manner discussed.
5.15. Consumer disputes between the Seller and the Buyer are resolved amicably via the contact details provided. If no agreement is reached, the Buyer can submit complaints or claims regarding the goods purchased from the Seller's online store via the European Consumer Disputes Resolution Platform at http://ec.europa.eu/odr/ or the State Consumer Protection Authority at www.vvtat.lt.

6. PRIVACY POLICY

6.1. To use the online store, the Buyer must provide data necessary for the proper fulfillment of the order. A legal entity must provide the company's (legal entity's) name, registration code, and/or VAT payer code, phone number, email address, delivery address, and, if necessary, the recipient's name and surname. A Buyer who is a natural person must provide personal data: name, surname, phone number, email address, and delivery address. This information can be provided each time an order is placed or entered once during registration in the online store.

6.2. The protection of personal data of Buyers who are natural persons is regulated by the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other applicable legal acts.

6.3. By confirming these rules during the order process, the Buyer agrees that the data provided will be processed in the online store for the Seller's business analysis and direct marketing purposes. The Buyer also agrees to receive informational notifications necessary for order fulfillment via the provided email address and/or phone number.

6.4. The Buyer’s personal data will be used to identify the Buyer, execute the sale and delivery of goods, issue accounting documents, return overpayments and/or money for returned goods, manage debts, and fulfill other obligations arising from the purchase-sale agreement.

6.5. The personal data provided by the Buyer will be used exclusively by the Seller and its partners who assist in administering the online store and delivering goods. The Seller undertakes not to disclose the Buyer’s personal data to third parties except for the aforementioned partners or as required by the laws of the Republic of Lithuania.

6.6. Data provided for purchasing goods or registration and necessary for fulfilling contractual obligations will be stored for the entire warranty period of the purchased goods. Data required for debt management will be stored until the debt is recovered, but no longer than 10 (ten) years. Data for direct marketing purposes will be stored for 2 (two) years after the Buyer’s last login to the online store system. Once the personal data is no longer needed for its intended purposes or when the legally required storage period ends, it will be securely destroyed.

6.7. The Buyer undertakes to protect and not disclose their login data for the online store. If the Buyer loses their login data, they must immediately notify the Seller using the contact details provided in the "Contacts" section. The Seller is not responsible for actions performed by third parties using the Buyer's login data until the notification is made, and such actions are considered to have been performed by the Buyer.

6.8. The Buyer has the right to freely modify their registration data at any time. The Seller may delete the Buyer’s registration data upon receiving a written request from the Buyer. If personal data changes, the Buyer must update it. The Buyer is solely responsible for the consequences caused by providing incorrect data.

7. FINAL PROVISIONS

7.1. If the Seller’s online store contains links to websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for their activities, the information provided on those websites, or for managing or controlling those websites.

7.2. The Seller is not liable for any profit loss, business losses, business interruptions, or damages resulting from lost business opportunities experienced by the Buyer.

7.3. The Seller will not be held liable for failure to perform or delayed performance of the Agreement or any obligations under the Agreement if such failure or delay arises from actions or events beyond the Seller's control. In the event of an uncontrollable circumstance affecting the Seller's ability to properly fulfill its obligations under the Agreement, the Seller must immediately inform the Buyer, and the fulfillment of the Seller's contractual obligations will be suspended. The deadline for fulfilling these obligations will be extended by the duration of the uncontrollable circumstances. If such events impact the delivery of goods to the Buyer, the Seller must agree on a new delivery date after the uncontrollable circumstances have ended.

7.4. The Seller will send all notifications and communicate with the Buyer via the email  address or phone number provided in the Buyer's registration form.

7.5. The Buyer will send all notifications and communicate with the Seller through the section provided on the online store.

7.6. These rules are prepared in accordance with the laws of the Republic of Lithuania, and any questions arising from them are governed by Lithuanian law.

7.7. In the event of damage, the responsible party must compensate the other party for direct losses in accordance with the procedures and grounds established by the laws of the Republic of Lithuania.

7.8. In circumstances beyond the Seller's control (force majeure) or other significant circumstances, the Seller may temporarily suspend or permanently terminate the operation of the online store without prior notice to the Buyer.